This page contains terms for all mentoring and content, please click the links below to navigate to the section you need:
Terms and Conditions for Individual Mentoring
These are the general terms and conditions of mentoring as of 4th August 2023.
These terms form the basis of your agreement with Polly Hearsey with regard to the provision of one to one mentoring support.
Mentoring Sessions
Sessions will be conducted online using Zoom or alternative video conferencing system.
You will be able to record your sessions directly to your computer. No other recording will be made of your sessions.
Sessions are typically 45 to 90 minutes and will be booked for an agreed time.
Build Your Own Mentoring Package
You can create your own package with anywhere between 3 and 12 sessions.
Current fees will be advised at the time of booking. Bookings of less than 6 sessions will be at a marginally higher per session rate than bookings of 6+ sessions.
The first 3 sessions are payable in full, in advance. Payment plan options are available for all bookings beyond 3 sessions.
You will be able to extend your support beyond your original booking.
For example, if you booked 3 sessions and wanted to extend this to 5, you would only need to pay for the additional sessions at the higher rate. If you extend this to 6 sessions, then your additional sessions would be charged at the lower rate.
Extensions to original packages must be agreed whilst the package is still running. Full details will be agreed when preparing your package.
Flexible Mentoring (Existing Clients Only)
Flexible mentoring gives you the opportunity to book single or multiple sessions on a one off or rolling basis.
Sessions are typically 60 minutes and a maximum of 3 can be booked per month.
Clients within 12 months of completing one to one mentoring can book sessions as needed. Clients outside of 12 months of completing one to one mentoring will need to book an initial block of 3 sessions before moving onto individual sessions.
All clients booking their first flexible mentoring sessions, must book a minimum of 3 sessions.
If booking rolling mentoring, these terms are subject to change at any time though you will be advised 30 days before any changes apply to you.
Should you wish to end your rolling mentorship at any time, please provide as much notice as possible but no less than 14 days.
Fees will be advised at the time of your booking. Fees are subject to change at any time and you will be advised in advance of any changes in fees. For rolling mentoring, there will be a 1-month period before new fees are applied.
Please see the relevant sections below regarding payment options, cancellation and refunds.
Mentoring Via Messaging Apps
For any packages inclusive of mentoring via messaging – WhatsApp, Telegram or Voxer – messages will be answered during normal UK working hours Monday to Friday (9am to 5pm).
Responses may take up to 24 hours.
Messaging is not restricted but you are asked to keep your requests to a reasonable number.
Client Resources
Exclusive resources are available to all clients. Details will be forwarded to you after payment of your first invoice. There is a dedicated client area enabling collaboration and networking. You will be invited to join this space when you sign up for any mentoring options.
Support
I will be available to provide support via email or messaging app in between your sessions and will do my best to respond within 24 hours; generally it will be much faster. I will also check in with you regularly to see how you are getting on.
Payment Options
Payment in full must be received prior to the start date of your mentoring unless a payment plan option is available and agreed upon.
Payment should be received no less than 48 hours before the initial session of each mentoring package. Late payment may result in your session being postponed or forfeited.
Payment can be made by the following methods:
UK Bank transfer
Wise for international bank transfers
Stripe or PayPal for card payments
Details will be provided on your invoice.
Flexible Mentoring Payment Terms
For all initial bookings of 3 sessions, payment in full is requested prior to the first session and is due no less than 48 hours prior to the first session.
Subsequent sessions will be invoiced on a rolling basis in advance.
Payment Schedules
For agreed payment schedules, payment will be requested by invoice.
If the payment schedule is not maintained and we do not mutually agree any variations to this agreement in writing, then further support will be halted until such time as the payments are brought up to date.
Initial payment instalments or deposits are non-refundable.
Reservation Fees
Where available, reservation fees will secure your booking. Reservation fees are non-refundable, except where I am unable to provide you with mentoring. Mentoring programmes or sessions must be held within the notified time or reservation fees will be forfeited.
Cancellation and Refunds
Should I need to cancel our agreement prior to the start of support I will provide a full refund of any fees paid. Should it be necessary for me to cancel after your mentoring begins, a pro-rata refund will be made available to you.
I am not obliged to provide any refunds of any amounts paid for the mentoring services. Any implied terms are expressly excluded from this agreement.
Please note that any digital content supplied cannot be refunded once it has been accessed.
Pausing Mentoring
Should you need to pause your mentoring support, a timescale will be mutually agreed. All sessions must be taken within 6 months of the pause date, unless agreed otherwise, or they will be forfeit.
Flexible Mentoring Cancellation & Refunds
A minimum of 14 days notice is required to end rolling mentorship.
Any unused sessions must be booked within 3 months of notice being given. Refunds of sessions paid upfront but unused are discretionary.
Pro-rata refunds will not be made should you need less time in a session than you have booked. There will be flexibility, where possible, to average out session length.
Rescheduling Sessions
Should I need to reschedule a session I will do my best to provide you with at least 24 hours’ notice. Should you need to reschedule a session, you also agree to provide 24 hours notice.
Life throws up some challenges sometimes – illness, domestic emergencies and other issues will come up and we both agree to remain flexible and understanding in these circumstances.
Equally in circumstances beyond our control, including Force Majeure events, it is understood that sessions, feedback and follow up may be unavoidably delayed and we agree to work around such events.
Feedback
At the end of your mentoring, you will be invited to share your thoughts and experiences. There will also be an opportunity to share a testimonial.
Protection of Your Data
Full details of how your personal data will be managed can be found in my Privacy Notice. Click here to read the full details.
The Important Legal Bits
Limitation of Liability
Except as expressly provided in this agreement, I make no guarantees or warranties, express or implied. In no event will I be liable to you for consequential or special damages. Notwithstanding any damages that you may incur, my entire liability under this agreement, and your exclusive remedy, will be limited to the amount paid by you to me under this agreement for all services rendered up until the termination date.
Governing Law
This agreement is formed in the United Kingdom and shall be governed by and construed under English Law. In the event of any dispute between us, we shall first attempt to settle such a dispute in good faith, including by mediation within the United Kingdom. In the event that such a dispute cannot be resolved, it shall be decided by the Courts of England and Wales.
Intellectual Property Rights
As part of your support, I may share a number of materials that I have created and produced. These materials are key to my unique approach and will form a critical part of your support. The intellectual property rights (including copyright) for these materials are held by me and I retain all ownership rights and interests. Please do not share or reproduce these without prior written consent.
Language
It is agreed by all parties that this agreement is created in the English language and will not be available in other languages.
Membership
Terms & Conditions
By proceeding to join a membership, you agree to the terms and conditions as outlined below.
Please download and keep a copy of these terms for future reference.
Should you need an additional copy, please email
Your Membership
The sales page or membership information forms part of the terms. Details of your chosen membership package will be confirmed after your initial payment.
Membership is granted to the named purchaser only and is non-transferable.
Content within memberships is subject to change at any time. You will be notified if there is any significant variation.
Any additional support available will be outlined in your introductory email.
If you have any questions about the membership, please email
Live Calls & Support
You will be notified of the times and dates of any live calls. These will take place via Zoom or Telegram.
Replays will be made available. Access to call recordings and other resources will only be available for the duration of your membership term.
In the event that any live session needs to be re-arranged, you will be given as much notice as possible, with 24 hours minimum being the goal.
Inclusive One to One Sessions
Any inclusive one to one mentoring sessions must be booked and held within the current cycle of membership and cannot be rolled over.
Price
Prices for membership are subject to variation at any time. You will be given a minimum of 3 months’ notice of any price changes.
Payment
All purchases are in Pounds Sterling. Any international transaction fees are your responsibility. Please be aware that conversion rates are set by the payment gateway.
Payment will automatically be collected at your chosen intervals using the details you provided with your initial payment. These are stored by the payment gateway; we do not hold any of your card information in our databases.
Should your card or banking details change, please update your dashboard on the payment provider. In the event that payment is not made, for any reason, your membership will be suspended until payments are restored.
If you need any help with setting up or restoring your payments, please contact
Cancellation & Refunds
You can cancel your membership at any time. Cancelled memberships will remain active until the end of the active billing period.
To cancel your membership, please visit your Stripe dashboard to deactivate your payments instantly. Alternatively, you can email
Refunds
Refunds are not available for membership payments. Any digital content supplied cannot be refunded.
Any implied terms are expressly excluded from this agreement.
Termination
I reserve the right to terminate individual membership with immediate effect. Should this right be exercised you will be informed of the reason. Membership will either end at the end of the current billing cycle or immediately depending on the reasons.
I reserve the right to cancel the membership programme. In this event, you will be provided with 2 months’ notice of the closure and details will be confirmed at this time.
UNEXPECTED DISRUPTION
Life throws up some challenges sometimes – illness, domestic emergencies and other issues may come up and we agree to remain flexible and understanding in these circumstances.
Equally in circumstances beyond our control, including Force Majeure events, it is understood that calls, sessions, feedback and follow-up may be unavoidably delayed and we agree to work around such events.
Privacy & Data Protection
Please read the Privacy Notice here to understand how your data will be used and managed.
When you join the membership, your details will added to my general mailing list. If you wish to stop receiving general emails, please contact me to arrange this as this will ensure you continue to receive membership emails.
Should you wish to stop receiving all emails from me, you can unsubscribe on the link in any email.
Information shared in live calls by all members is confidential and is not to be shared outside of the membership. You agree to maintain confidentiality at all times.
Keeping It All on Track…
I want you to be happy. If there is anything that isn’t right, tell me about it so we can sort it out as quickly as possible.
Feedback
You will be invited to share your feedback on your experience within the membership and are welcome to offer your insights at any time.
Some Things to Bear in Mind
The membership is not a substitute for professional advice on legal, financial or other qualified issues and you agree that you will seek independent professional guidance for such matters.
The membership is not counselling or therapy – if you feel that you need these services, you should seek suitably qualified assistance.
The membership is not a guarantee of results – the power to create results lies within you, your determination and critically the action you take.
The Important Legal Bits….
Limitation of Liability
Except as expressly provided in this agreement, I make no guarantees or warranties, express or implied. In no event will I be liable to you for consequential or special damages. Notwithstanding any damages that you may incur, my entire liability under these terms, and your exclusive remedy, will be limited to the amount paid by you to me under these terms for all services rendered up until the end of the programme.
Governing Law
This agreement is formed in the United Kingdom and shall be governed by and construed under English Law. In the event of any dispute between us, we shall first attempt to settle such a dispute in good faith, including by mediation within the United Kingdom. In the event that such a dispute cannot be resolved, it shall be decided by the Courts of England and Wales.
Intellectual Property Rights
As part of your support, I may share a number of materials that I have created and produced. These materials are key to my unique approach and will form a critical part of your support. The intellectual property rights (including copyright) for these materials are held by me and I retain all ownership rights and interests. Please do not share or reproduce these without prior written consent.
Language
It is agreed by all parties that this agreement is created in the English language and will not be available in other languages.
Terms and Conditions for Group Programmes
By proceeding to purchase a group programme, you agree to the terms and conditions as outlined below.
Please download and keep a copy of these terms for future reference.
Should you need an additional copy, please email
Your Programme
Purchase details – as outlined on the programme information or sales page – will be confirmed after payment.
For programmes, this will also cover the requirements and expectations and critical pre-programme preparation to help you get the most from the experience. Please ensure you read this as soon as possible after securing your place.
If you have any questions about the programme, please email
Live Calls & Support
Group live calls will be arranged for a set time and will take place via Zoom or Telegram.
Replays will be made available. Some call recordings may only be available for the duration of your programme.
In the event that any live session needs to be re-arranged, I will give as much notice as possible, with 24 hours minimum being the goal.
Any additional support available will be outlined in your introductory email.
Please put aside adequate time to follow up on the content and tasks included in your programme or membership.
INCLUSIVE ONE-TO-ONE SESSIONS
For programmes including a one-to-one session, you will receive details via email to arrange a suitable time for your session. One-to-one sessions must be taken during the programme or within 4 weeks of the final programme call or they will be forfeit.
You will be able to record any one-to-one sessions directly onto your own computer.
Should I need to reschedule a one-to-one session I will do my best to provide you with at least 24 hours notice. Should you need to reschedule a session, you also agree to provide 24 hours notice.
UNEXPECTED DISRUPTION
Life throws up some challenges sometimes – illness, domestic emergencies and other issues may come up and we agree to remain flexible and understanding in these circumstances.
Equally in circumstances beyond our control, including Force Majeure events, it is understood that calls, sessions, feedback and follow-up may be unavoidably delayed and we agree to work around such events.
Privacy & Data Protection
Please read the Privacy Notice here to understand how your data will be used and managed.
When you register, your details will added to my mailing list. Should you wish to stop receiving emails from me, you can unsubscribe on the link in any email. Please be aware that if you unsubscribe, this will include all programmes emails as well. If you wish to ensure you receive only the programme emails, please email
Group calls are recorded to ensure all participants have full access to the programme content. These will be uploaded to a video sharing platform such as Vimeo or YouTube with a private link. Should you wish to share any personal or sensitive information in a group call that you do not wish to be recorded, you can request that the recording is paused to ensure your privacy is respected and protected.
Information shared in group calls by all members is confidential and is not to be shared outside of the programme. You agree to maintain confidentiality at all times.
Upgrades
If there is an upgrade option for your programme, you may be able to upgrade during the programme period. If this is the case, you will be granted access to all materials made available before you upgraded including call recordings. However, you will not be able to access retrospective support provision and there will be no compensation for aspects of the programme you may have missed prior to upgrade.
Cancellation & Refunds
CANCELLATION PRIOR TO THE START OF YOUR PROGRAMME
Should it be necessary to significantly adjust the start and finish dates of the programme, you will be offered either a refund or participation on the revised dates.
Should I need to cancel the programme, I will provide you with either a full refund of any fees paid or a place on future run of the programme.
Cancellation After The Programme Starts
Should I need to cancel the programme for any reason, you will be advised of the reason with as much notice as is feasible. I will refund you a pro-rata payment for any portion of the programme not yet undertaken or offer a free place on a future run of the programme.
Refunds
I am not obliged to provide any refunds of any amounts paid for the mentoring services. Any implied terms are expressly excluded from this agreement.
Please also note that any digital content supplied will not be refunded.
PAYMENT OPTIONS
Payment gateways will be available via the programme sales page or specifications.
Should you need to make payment by an alternative method to that offered on the programme sales page, please contact
PAYMENT PLANS
When entering into a payment plan, it is your responsibility to make all the payments on the plan on the due dates irrespective of your participation and engagement in the programme.
If the payment schedule is not maintained then your access to the programme will be removed until such time as payment instalments are brought up to date.
All Initial payment instalments or deposits are non-refundable.
Keeping It All on Track…
I want you to be happy. If there is anything that isn’t right, tell me about it so we can sort it out as quickly as possible.
Feedback
At the end of the programme, you will be invited to share your feedback on your experience.
Some Things to Bear in Mind
The programme is not a substitute for professional advice on legal, financial or other qualified issues and you agree that you will seek independent professional guidance for such matters.
The programme is not counselling or therapy – if you feel that you need these services, you should seek suitably qualified assistance.
The programme is not a guarantee of results – the power to create results lies within you, your determination and critically the action you take.
The Legal Bits….
Limitation Of Liability
Except as expressly provided in this agreement, I make no guarantees or warranties, express or implied. In no event will I be liable to you for consequential or special damages. Notwithstanding any damages that you may incur, my entire liability under these terms, and your exclusive remedy, will be limited to the amount paid by you to me under these terms for all services rendered up until the end of the programme.
Governing Law
This agreement is formed in the United Kingdom and shall be governed by and construed under English Law. In the event of any dispute between us, we shall first attempt to settle such a dispute in good faith, including by mediation within the United Kingdom. In the event that such a dispute cannot be resolved, it shall be decided by the Courts of England and Wales.
Intellectual Property Rights
As part of your support, I may share a number of materials that I have created and produced. These materials are key to my unique approach and will form a critical part of your support. The intellectual property rights (including copyright) for these materials are held by me and I retain all ownership rights and interests. Please do not share or reproduce these without prior written consent.
Language
It is agreed by all parties that this agreement is created in the English language and will not be available in other languages.
Terms & Conditions
For Courses & Free Resources
The terms and conditions set out in this document, together with our Privacy & Cookie Policy, constitute the details of our agreement in its entirety.
These terms refer to courses (free and paid) and other free resources. One-to-one mentoring and group mentoring are subject to different terms and conditions.
General Terms
You warrant that you have read and accepted these terms prior to accessing or purchasing any course or resource. To request an additional copy of these terms, please email
Should you disagree with these terms, please do not proceed to access or purchase any products.
These terms will apply from the date you purchase a course/programme or register on the site, whichever is soonest and will continue to apply to all further purchases.
We reserve the right to change these terms at any time. An up-to-date version of terms will always be available on this website and can be requested at any time by emailing
Your Responsibilities
In using the website and products/services made available, you undertake to abide by these terms and conditions and to maintain lawful conduct at all times.
If you breach any aspect of these terms, we may at our sole discretion, terminate your licence to use the products available on the site including those you have purchased. We may also cancel your registration and restrict you from using the website. Any outstanding payments will remain payable.
Provision Of Services
When accessing a free resource or purchasing a paid course, you are granted a fully revocable, non-transferable, non-exclusive, single-user licence to access online training materials and to download permitted content from the courses.
We reserve the right to modify, suspend or discontinue any aspect of the service, online content and courses without obligation to provide prior notice to you. We will not be liable to you or any third party for modifications or the withdrawal or suspension of courses and content.
Payment
All courses and programmes must be paid for in advance by one of the payment methods on the purchase page. Payment plans may be offered for individual programmes and courses.
Prices of courses include taxes, where applicable, and will be displayed on the course page. Prices may be changed at any time.
Refund Policy
We are not obliged to provide any refunds of any amounts paid for the business courses or resources. Any implied terms are expressly excluded from this agreement.
Please also note that any digital content supplied will not be refunded.
Intellectual Property Rights
All content is owned by Polly Hearsey (the provider) and the intellectual property rights are wholly retained by the provider.
Courses and course materials are supplied for your private use and cannot be copied, distributed or otherwise shared (wholly or partly) without the express written content Polly Hearsey. You may not reproduce, modify, display or resell any of the content.
You acknowledge that the licence granted to access courses and resources does not transfer ownership, copyright or any other intellectual property rights to yourself. Downloads may be offered within the courses, these also remain the intellectual property of Polly Hearsey and may not be shared, modified, reproduced or resold.
External Links
The Website may contain links to pages on other websites. The provision of links does not constitute or imply endorsement of these sites. We do not author, edit, control, or monitor these sites and have no responsibility for the accuracy or availability of information on these sites. Links to external sites may be removed at any time, for any reason. We will not be liable for any business or transactions conducted by you with third parties on any external sites.
Data Protection
In order to provide the products and services through this website, and to comply with legal requirements, we need to collect certain information from you. We will only collect the minimum information required to deliver the services and meet our legal obligations. We will use the data we collect for some or all of the following:
• To maintain our internal records and meet our legal obligations.
• To improve the products and services provided.
• To get in touch with you should you have a query regarding products or services available.
• To send you promotional information via email on products, services, offers and other relevant information.
We will not share your information with third parties for any purposes other than to meet our legal obligations.
You can see the full details of how we will handle your information in our Privacy & Cookie Policy.
Force Majeure
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by Force Majeure events outside our reasonable control.
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control.
Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period
Limitation Of Liability
You agree to indemnify Polly Hearsey in respect of any costs, claims, demands, losses or liabilities (including reasonable legal fees) incurred by Polly Hearsey as a result of or arising in any way from a claim by a third party which results from any breach by you of the provisions contained in these Terms.
You indemnify and keep us fully indemnified from and against all actions, claims, demands, costs, expenses, liabilities, loss, damages or other monetary relief brought, made or awarded against or incurred by us resulting (directly or indirectly) from:
• you participating in the Online Content and Courses;
• your access to or use of the Website or Online Content and Courses;
• your breach of any of these Terms; and
• any negligent act or omission, deliberate default or breach of statutory duty on your part.
Each indemnity in this paragraph is separate and independent from the other obligations in these Terms. Each of these indemnities is to remain fully effective despite any indulgence granted from time to time and despite any judgment or order.
The Online Content and Courses are provided to you “as is” and we make no warranty or representation to you with respect to them. We accept no liability for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with these Terms. This includes:
• any loss of profit (directly or indirectly);
• any loss of goodwill;
• any loss of opportunity; or
• any loss of data suffered by you.
Disclaimer
You accept that you are 100% responsible for your own progress and results from participating in any courses or programmes. We cannot guarantee any specific results. You acknowledge that you have full control over how you use and implement the advice offered and you acknowledge that any results are dependent on you applying the techniques and advice in a way that is appropriate for your business.
You acknowledge and accept that any results you achieve are dependent upon you completing the course and applying the techniques and advice in a way that is appropriate for your individual business and you acknowledge that we have no control over how you use and implement the advice offered. We assume no responsibility for errors or omissions that may appear in any program materials.
Governing Law
This agreement is formed in the United Kingdom and shall be governed by and construed under English Law. In the event of any dispute between us, we shall first attempt to settle such a dispute in good faith, including by mediation within the United Kingdom. In the event that such a dispute cannot be resolved, it shall be decided by the Courts of England and Wales.
Language
It is agreed by all parties that this agreement is created in the English language and will not be available in other languages.
This agreement is made between you and Polly Hearsey, Herefordshire HR2 0AY UK. You can contact Polly Hearsey by emailing
Contact Details
These terms form the agreement between yourself and Polly Hearsey for the provision of mentoring. Contact details are:
Polly Hearsey
1 Roman Way
Longtown
Herefordshire HR2 0AY